Dear UO Solutions, this is HuiLi, I am a PR manager who works for HeeSay (formerly Blued). I am contatcting you because we signed a service agreement with you in 2020 which authorized you to operate our socialmedia/streaming accounts. Since the termination of our service agreement, we lost all credentials to the accounts and platforms you managed for us. I have been contacting you via e-mail for the past 2 months and successfully reached one of your executive Alejandro Donzis,. We communicated with Mr Donzis and submitted necessary documents to prove our identity and rightful ownership to those accounts, yet so far we received no response. We are also unable to get in touch with Mr Donzis via phone. Please get back to me as soon as possible as we are preparing a TVC launching in September, and these social media accounts are extremely crucial for our future marketing moves. Thank you